Trillevo takes the security and clarity of every transaction seriously. This page explains how we handle payments when you shop with us.
Payment Methods We Accept
We support a range of secure payment options, including major credit and debit cards such as Visa, Mastercard, American Express, and Discover, along with PayPal, Apple Pay, Google Pay, and Shop Pay.
How Payment Works
Payment is required in full at the time you place your order. We don't begin processing or preparing your order for shipment until payment has gone through and been confirmed. If a payment doesn't go through for any reason, your order won't be confirmed, and you'll receive an email letting you know.
Pricing and Currency
All prices on our site are listed and charged in US dollars, since we currently ship only within the United States. Prices are subject to change at any time without prior notice, and any promotional discounts apply only going forward, they can't be applied to orders already placed.
Keeping Your Payment Secure
Protecting your payment information matters to us. Every transaction runs through encrypted, PCI-compliant payment channels, and Trillevo never stores your card details on our own servers.
Refunds and Chargebacks
Refunds follow the guidelines laid out in our Refund Policy and are always returned to the original payment method used. If something seems off with a charge, please contact us at support@trillevo.com before filing a chargeback with your bank, in most cases we can sort things out quickly on our end. That said, we do review and dispute chargebacks that appear unauthorized or fraudulent.
Protecting Against Fraud
To keep both our customers and our business safe, Trillevo reserves the right to pause or cancel any order that looks suspicious or shows signs of unauthorized payment activity, and we may ask for extra verification on larger orders or ones that raise a flag.
Contact Information
Store Name: Trillevo
Business Name: Ten Thirteen LLC
Business Address: 1013 Red Wolf Dr, Imperial, MO 63052, US
Email: support@trillevo.com
Phone: 1 (314) 492-6762
Monday to Friday | 09:00AM – 05:00PM (CST)
We aim to respond to your inquiries within 24-48 hours.