FAQ

Orders & shipping

How long will my order take?

Orders are processed within 1–3 business days and delivered within 5–9 business days after dispatch — most orders arrive within 6–12 business days of purchase. Full details are in our Shipping Policy.

How much is shipping?

Orders over $100 ship free. For orders of $100 or less, standard shipping is $6.99 anywhere in the 50 U.S. states, and $19.99 to Puerto Rico. Your exact cost is always shown at checkout before you pay.

Do you ship outside the United States?

We ship to all 50 U.S. states and Puerto Rico. We do not currently ship internationally.

How do I track my order?

You will get a tracking number by email when your order ships. Enter it on our Track Your Order page any time. Tracking can take 24–48 hours to activate after dispatch.

Can I change my address or cancel after ordering?

Email support@trillevo.com within 12 hours of placing your order and we will do our best to catch it before it ships. Orders can be cancelled for a full refund any time before dispatch.

Returns & refunds

What is your return policy?

You have 30 days from delivery to return any item in unused, original condition for a full refund of the purchase price. Return shipping is paid by the customer. Start by emailing us with your order number — the full process is in our Return & Refund Policy.

My item arrived damaged. What now?

Email us a photo within 30 days of delivery and we will send a replacement or refund you in full — usually without needing the item back. Damaged, defective, or incorrect items are always on us.

When will I get my refund?

Within 7 business days of your return arriving, issued to your original payment method. Banks can take another 3–5 business days to post it.

Products

Are your product photos accurate?

We photograph and select images to represent each piece as faithfully as possible. Dimensions and materials are listed on every product page — check the measurements before ordering, as lighting and decor pieces can read larger or smaller on screen than in person.

Will an item come back in stock?

Sometimes. We deliberately keep the catalog small and rotate pieces, so if something you wanted is gone, email us — if a restock is coming, we will tell you.