Shipping policy
Trillevo offers free shipping on every order over $100 shipped within the United States, and a flat rate of $6.99 applies to orders under that amount. If you have any questions about your shipment, reach out to us at support@trillevo.com.
Where We Ship
This policy covers orders shipped within the United States. At this time we're unable to deliver to P.O. boxes, APO or FPO addresses, or any destination outside the US.
Processing Time
Once your payment clears, we get to work on your order right away, and it typically leaves our facility within 1 to 3 business days, Monday through Friday. Orders placed after 5:00 PM Central Standard Time, or on the weekends, will begin processing on the next available business day.
Transit and Delivery
After your order ships, you can expect it to arrive within 5 to 9 business days. All told, most customers see their package land somewhere between 6 and 12 business days after placing their order, though this can shift slightly depending on your location. These are our best estimates rather than guarantees, and things like holiday rushes or events outside our control can occasionally push delivery a bit further out.
Order Tracking
Every order ships with tracking included. As soon as your package is on its way, you'll get an email with a tracking number so you can follow its progress right up to your door. You can also monitor tracking by visiting our tracking page.
When Shipments Are Delayed
We work hard to hit our estimated delivery windows, but occasionally things like severe weather, a surge in order volume, or carrier hiccups can slow things down. If your package hasn't arrived within the estimated window, reach out to us and we'll look into it right away.
Lost or Damaged Shipments
If your package never shows up or arrives in bad shape, email us at support@trillevo.com with your order number and, if the item was damaged, a couple of photos. We'll look into what happened and get you a replacement or a full refund as quickly as we can. Return shipping for issues like these is on us, and there's never a restocking fee.
Contact Information
Store Name: Trillevo
Business Name: Ten Thirteen LLC
Business Address: 1013 Red Wolf Dr, Imperial, MO 63052, US
Email: support@trillevo.com
Phone: 1 (314) 492-6762
Monday to Friday | 09:00AM – 05:00PM (CST)
We aim to respond to your inquiries within 24-48 hours.