Privacy policy

Last updated: July 23, 2026

Trillevo runs this website and everything connected to it, the content, tools, features, and products we offer to give you a smooth shopping experience (referred to below as the "Services"). Our store operates on the Shopify platform, which supports the technical side of delivering these Services to you. This policy explains what personal information we gather when you browse, shop, or otherwise get in touch with us, and how that information gets used and shared.

Please take a moment to read through this policy. By continuing to browse or use the Services, you're confirming that you understand how your information is handled as described below.

What Personal Information We Collect

Depending on how you use our store, we may gather things like your contact details, including your name, shipping and billing address, phone number, and email; payment-related information such as card details and transaction confirmations; account details like your username and saved preferences; records of what you've browsed, added to your cart, purchased, or returned; anything you tell us when reaching out to our support team; technical information about the device and browser you're using, along with your IP address; and general data about how you interact with our site.

Where This Information Comes From

Most of what we collect comes directly from you, whether you're setting up an account, browsing our catalog, or completing a purchase. We also pick up certain information automatically through cookies and similar tools, and some comes from the vendors and partners who help us run our operations.

What We Do With Your Information

Your information helps us get your orders processed and shipped, keep your account running smoothly and send you updates about your purchases, respond to your questions and support requests, share promotional offers and updates when you've opted in (and you can opt back out anytime), watch for and prevent fraudulent activity, and meet our obligations under applicable law.

Who We Share It With

We share information as needed with Shopify and the service providers who support our business, such as payment processors, shipping carriers, and analytics tools. We may also share it with advertising partners who have their own privacy practices, with anyone you've given us permission to share it with, or with government agencies when the law requires it.

Our Relationship with Shopify

Trillevo is built and hosted on Shopify's platform. Any information you provide through our site passes through Shopify's systems and may also be processed by other third parties, some of which may be located outside the United States. Shopify publishes its own privacy practices, which you can review at shopify.com/legal/privacy/app-users, and you can manage certain privacy settings directly through Shopify's privacy portal at privacy.shopify.com/en.

Cookies

Our site uses cookies and comparable tracking tools to make your visit smoother, remember your settings, and support our marketing efforts. You're free to adjust or disable cookies through your browser's settings at any time.

Information From Children

Trillevo isn't designed for use by children, and we don't intentionally gather personal information from anyone under the legal age of majority where they live. If you think a child has shared information with us, please reach out and we'll take steps to remove it.

How Long We Keep Data, and How We Protect It

We hold on to your personal information only as long as we need it to run the Services, satisfy legal requirements, or handle any disputes that come up. No system can guarantee complete security, so we'd suggest avoiding sending sensitive details through channels that aren't secure.

Your Rights Over Your Data

Depending on your location, you may be entitled to find out what information we have about you, ask us to correct anything that's inaccurate, request that we delete your information, obtain a copy of your data in a portable format, or opt out of having your data used for targeted ads. To make any of these requests, email us at support@trillevo.com. We'll respond according to the laws that apply to you and may ask you to confirm your identity first.

Where Your Data Is Processed

Because we work with service providers in different locations, your personal information may be processed outside the state or country where you live. When that happens, we take appropriate steps to keep it protected in line with applicable law.

Updates to This Policy

We may revise this policy periodically. Whenever we do, we'll update the date at the top of this page and notify you if required by law. If you keep using our Services after a change goes into effect, that means you're on board with the updated terms.

Contact Information

Store Name: Trillevo
Business Name: Ten Thirteen LLC
Business Address: 1013 Red Wolf Dr, Imperial, MO 63052, US
Email: support@trillevo.com
Phone: 1 (314) 492-6762

Monday to Friday | 09:00AM – 05:00PM (CST)

We aim to respond to your inquiries within 24-48 hours.