Accepted payment methods
Trillevo accepts Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All available options are shown at checkout.
Currency and pricing
All prices on trillevo.com are listed in U.S. dollars (USD). Shipping is calculated at checkout based on our Shipping Policy — orders over $100 ship free — and any applicable sales tax is shown before you confirm your purchase. The total you see at checkout is the total you pay.
When you are charged
Your payment method is charged at the time your order is placed. If we are unable to fulfill your order for any reason, you will be refunded in full to your original payment method.
Payment security
All transactions are processed through Shopify's PCI DSS–compliant checkout over an encrypted connection. Trillevo never sees or stores your full card details.
Failed or declined payments
If your payment is declined, no order is created and no charge is made. A temporary authorization hold may appear on your statement; your bank typically releases it within a few business days. If you believe you were charged for an order you did not receive confirmation for, contact support@trillevo.com and we will verify it immediately.
Billing descriptor
Charges from this store will appear on your statement referencing Trillevo. Trillevo is operated by Ten Thirteen LLC, a company registered in Missouri, United States.
Contact Information
Store Name: Trillevo
Business Name: Ten Thirteen LLC
Business Address: 1013 Red Wolf Dr, Imperial, MO 63052, US
Email: support@trillevo.com
Phone: 1 (314) 492-6762
Monday to Friday | 09:00AM – 05:00PM (CST)
We aim to respond to your inquiries within 24-48 hours.